We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. All returns must be made by mail.
R.2 Returns by Mail
To return an item, please email email@example.com titled ‘Request a Return’. Attached the order number containing the item you would like to return briefly let us know why you are returning the product. You are required to return unwanted orders at your own cost.
Once we have received and processed the request you will be given a unique Returns Authorization Number. Include this number on the USPS label or in the return box. Please remember to ask the USPS for a Certificate of Mailing and retain it for your reference – without this we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of shipping.
The refund will be processed once your goods are received into our warehouse. Please allow up to 28 days from the day the parcel is posted for your refund to be processed. Customers will need to return unwanted items to:
17913 25th St Ct E
Lake Tapps, WA 98391
It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund/credit. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, zip code and new card details.
Please note that returns by mail cannot be accepted without a valid Returns Authorization Number. You will be unable to get a Returns Authorization Code if more than 14 days has passed since you received the items.
R.3 Types of Return
Returning Goods Bought as Special Offers
If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for $40.00’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination or discount purchases, you must return any free items or vouchers back for us to process a refund.
Returning Goods which are of Unsatisfactory Quality or Unfit for Purpose
You can return these items to us using the returns label and following the process outlined under “Returns by Mail”. Customers will need to return unwanted items to: Bronwyck, Returns, 17913 25th St Ct E, Lake Tapps, WA 98391, at their own cost.
Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).
R.4 Refunding the Delivery Charge
If we have made a mistake on an item we have sent to you or it is faulty, damaged, of unsatisfactory quality, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.
Details of the returns procedure will also be sent to you with your order.